Welcome to the Student Counselling Service at the University of Notre Dame Australia, Fremantle CampusThe Counselling Service aims to provide a confidential and safe environment in which students can discuss with a professional counsellor the personal or study-related issues that are impacting on their ability to study effectively. The Counselling Service also aims to support students and assist them in developing strategies to manage these difficulties whilst still continuing their studies. This support may take the form of:
The Counselling Service operates on a Brief Therapy Model, if longer term counselling or support is required referrals to another professional or community based organisation can be facilitated by the counsellor.
Frequently raised IssuesIssues, problems or dilemmas frequently explored in counselling include:
How to make an Appointment with the CounsellorTo make an appointment with a Counsellor you can:
Appointment Information: Appointments with the Counsellor are free to students attending the University of Notre Dame Australia. Appointments are generally for 50 minutes duration however during peak periods, particularly around exam times, shorter appointments of 30 minutes duration may be offered to meet demand. Emergency appointments can be accommodated usually within a 24 hour period but the reception staff need to know it is an emergency appointment that is required. Cancellations: If you can’t attend an appointment, due to illness etc (or even if you change your mind), please telephone the Student Life Office as soon as possible to cancel or make another time. This is really important as it enables the Counsellor’s to see someone else in your place. If you are running late, a courtesy phone call would also be appreciated.
ConfidentialityThe Counselling Service is staffed by professional Psychologists & Counsellors and are therefore committed to a professional Code of Ethics. This ensures that the information revealed by you in a counselling session remains confidential and will only be disclosed to another person with your prior written permission. On occasion counsellors confer with each other about their work with clients, this is common professional practice and no identifying information is revealed. There are exceptions to confidentiality and these are:
The Counselling Service acknowledges a client’s right to access notes which relate to them directly. Clinical notes remain the property of the Counselling Service but may be viewed upon request from a client; notes may not be removed from the premises or destroyed.
Deferred Examinations, Appeals and other Academic IssuesIf you have personal circumstances that have, or are, impacting on your ability to study effectively, the Student Counsellors may be able to help you to understand the options available to you, given your particular circumstances. The Student Counselling Service may be able to advocate on your behalf with Academic and Administrative Staff within the University. It must be understood that a visit to the Student Counselling Service does not necessarily mean you will be granted requests for extensions on assignments, deferred examinations or withdrawal from Units without penalties. These decisions are made by the Administrative and Academic Staff of the University. If you are experiencing difficulties with your studies, it is always important to speak with your Lecturer, Tutor or Course Coordinator. Your issues or concerns can often be dealt with immediately by the Academic Staff. If you feel unable to contact Academic Staff directly, the Student Counsellor’s may be able to advocate on your behalf in these circumstances.
Crisis SituationsThe Student Counselling Service is unable to offer a drop in Crisis Counselling Service; however, there are options available for urgent appointments each week. If your situation is urgent, please tell the staff taking your call this information. Where possible, the Student Counselling Office will attempt to provide immediate support to students in a crisis situation. Other options for Crisis Counselling within the Fremantle area are: Lifeline: Ph 131114
Other Helpful ContactsThe following information may also be useful to your particular situation: Centrelink: Lifeline: Drug and Alcohol Support: Drug Information & Counselling: Alcoholics Anonymous:
Mental Health Support and Information Services: Depression - ARAFMI – Mental Health Carers and Friends Association Mental Illness Fellowship WA (formerly the Schizophrenia Fellowship) Dept of Health WA
Domestic Violence Support Women: Kinway Counselling and Family Support Services: Domestic Violence Support Men: Sexual Assault Support Services: Gambling Help: Financial Counselling Services:
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