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Student Grievances and Appeals
The University recognises that students may wish to raise a problem, issue or grievance concerning their current or past involvement with the University (Grievance).
University Grievance Officers, are available to provide staff and students with information about the Grievance resolution process and assist them to determine whether the subject matter of the Grievance falls within the scope of the Procedure: Student Grievances or is best dealt with under another University policy or procedure.
The University’s process for the resolution of Student Grievances is outlined in the University Procedure: Student Grievances.
Where the Student is not satisfied with the outcome of the resolution process, they have the right to request an external review in accordance with the Procedure. Information regarding the external review process can be obtained from the Registrar’s Office on request.
Students may also seek assistance from external agencies in relation to the Grievances at any time during the resolution process.
If you wish to raise a Grievance or seek further information about the Grievance process, please contact one of the Grievances Officers.
Students have a right of appeal against academic or administrative decisions affecting them.
The Student Appeals Policy details the decisions or determinations of an academic or administrative nature that may be the subject of an appeal. The Policy also sets out the process for lodging an appeal in relation to each particular decision or determination. Before lodging an appeal, students are encouraged to discuss any disputed decision or determination with the appropriate Dean of School or Manager.
A student may seek assistance and advice in relation to the appeals process from the Campus Registrar’s Office, which will direct them to the appropriate area of the University to assist with the appeal process.
The Student Appeals Policy does not limit the right of a student to seek the assistance of an external person or agency to resolve an appeal.